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Privacy Policy – How We Protect Your Information

We collect account details, payment records and device information when you register or place a bet.

Account securityPayment encryptionContact-data controls

Personal Data We Process

liga188 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account we ask for your name, email, phone number and date of birth to verify identity and meet local regulations. Payment logs record your Touch 'n Go, GrabPay, Boost or FPX transactions so we can match deposits to your wallet and process

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withdrawal requests. Device data such as IP address, browser type and screen size help us detect unusual login patterns and tailor the lobby layout to your phone or desktop. We keep this information for as long as your account stays active and for seven years after
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closure to comply with audit and dispute-resolution requirements. Access is available where local law permits. We do not sell your data to third parties; sharing is limited to payment processors who clear your chips and compliance partners who verify your age and location.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

DATA QUESTIONS

How to Reach Our Privacy Team

If you want to see what information we hold, correct an error, or ask us to delete your account records, contact our privacy team through live chat, email or phone. Response times vary by request type; simple updates typically finish within three business days, while full data exports may take up to ten days.

Team online

Live Chat

Open the chat widget in the account dashboard and select Privacy Inquiry from the topic menu. Our operators route data requests to the compliance desk, where a specialist reviews your case and confirms your identity before releasing any records or making changes.

Email Support

Send your request to our privacy inbox, include your registered email address and account username so we can match the inquiry to your profile. Attach government ID if you are asking for account deletion or a full data export; we verify ownership before processing irreversible actions.

Phone Line

Call our Malaysia hotline during office hours and ask for the privacy team. The agent will confirm your account details, note your request type and escalate it to the legal department, which follows up by email with next steps and estimated completion dates.

SECURITY PRACTICES

How We Handle Your Data

We encrypt payment credentials at rest and in transit, restrict staff access to personal records through role-based permissions, and log every database query for audit trails.

Data Encryption

Payment card details and wallet credentials are encrypted using AES-256 before they reach our servers. Database fields storing your name, phone and email stay encrypted at rest; only the payment processor and our compliance team can decrypt them when verifying withdrawal requests or investigating disputes.

Cookie Use

Session cookies keep you logged in for two hours of inactivity, after which you need to sign in again. Preference cookies remember your chosen language, time zone and lobby sort order so the site loads faster on return visits. Analytics cookies count page views and track which games you open, helping us decide which tables to feature.

Access Controls

Customer-service agents see only your username, registration date and current balance; they cannot view your password, payment methods or withdrawal history. The finance team accesses transaction logs when processing cashouts but has no permission to read chat transcripts or change account settings. Every access attempt is logged with timestamp and staff ID.

Retention Periods

Account profiles stay active until you request closure, at which point we archive your username and transaction summary for seven years to meet audit requirements, then delete them. Chat logs are purged after ninety days unless flagged in a dispute. Device fingerprints expire six months after your last login.

Data Requests

You can download a JSON export of your profile, bet history, deposit and withdrawal records by emailing our privacy team with your username and registered email. We verify your identity through a one-time code sent to your phone, then deliver the file within five business days. There is no charge for one export per year.

Account Deletion

Close your account through the settings panel or by contacting support with a written request. We deactivate your login immediately, settle any pending bets, return your balance through your last payment method, then archive your transaction history for the legally mandated period. After that window your records are permanently erased.

Common Questions About Your Data

Below are the questions our privacy team hears most often. If your situation is not covered here, reach out through live chat or email and we will walk you through the specific steps for your request.

We ask for your full name, email address, phone number and date of birth during sign-up. Payment details such as your Touch 'n Go or GrabPay account are collected when you make your first deposit. Device data including IP address and browser type are logged automatically to detect suspicious logins.

We pass transaction details to payment processors so they can clear your deposits and withdrawals. Compliance partners receive age-verification requests to confirm you meet local eligibility rules. We do not sell or rent your contact information to advertisers, affiliates or marketing agencies.

Active accounts remain on file until you close them. After closure we archive your username, transaction log and dispute history for seven years to satisfy audit and legal obligations, then permanently delete everything. Session logs and chat transcripts are purged after ninety days unless involved in an open investigation.

Yes. Email our privacy team with your username and registered email address. We send a one-time verification code to your phone, then compile a JSON file containing your profile, bet history, payment records and support tickets. The export arrives within five business days at no charge for your first request each year.

Log in to your account dashboard and navigate to the profile editor. You can update your phone number, email and postal address yourself. Name changes require identity verification; upload a government ID through the support portal and our compliance team will review it within three business days.

Session cookies keep you logged in for two hours of idle time. Preference cookies store your language, time zone and lobby layout so the page loads faster on return visits. Analytics cookies count which games you open and how long you stay, helping us prioritize new table releases. You can disable non-essential cookies in your browser settings.

Go to the account settings panel and select Close Account, or email support with a written deletion request. We deactivate your login immediately, settle pending bets, return your balance, then archive transaction records for seven years as required by local law. After that period your data is wiped from our systems and backups.

Privacy Policy – How We Protect Your Information

How to Reach Our Privacy Team

Live Chat

Email Support

Phone Line

How We Handle Your Data

Data Encryption

Cookie Use

Access Controls

Retention Periods

Data Requests

Account Deletion

Common Questions About Your Data

01 What personal information do you collect when I register?

02 Do you share my data with third parties?

03 How long do you keep my account records?

04 Can I see what information you have about me?

05 How do I correct a mistake in my profile?

06 What cookies does your site use?

07 How do I delete my account and all associated data?

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